Web Analytics

I’m in Boston speaking at the MarketingProfs B2B Forum, which is a beautiful city for a conference although Boston has had some water problems in the past few days. (Can you say ‘massive water main break?’ See my post on the3six5.com for more details.) It struck me as a great location, being a quick train or plane ride from most of the East Coast, yet easily accessible from the rest of the country as well. It got me thinking about locations – both big (like cities) and small (like conference rooms).

I sit on the left. I write with my left hand and it makes it easier for me to sit on the left corner of a table if I’m going to be writing – that way I don’t bump elbows with anyone. Being a leftie, the seat at the far left or end of the table makes sense for me. Although my children both write with their right hands, my son throws with his left hand and my daughter bats left-handed. Locating them in certain positions when playing sports makes sense, too.

For example, my daughter gains an advantage in fast-pitch softball by batting left-handed – she’s already several steps closer to 1st base so it’s easier for her to make it there. Are you making it easier for your customers to make it to the checkout (or form for non-ecommerce sites) by placing the call to action correctly? Best practices say that you should state your offer often (at least 3 times) and “above the fold.” Use your web analytics to make sure you know the most common screen sizes and then place the call to action and conversion process starting point in a prominent location where users don’t have to scroll. Hubspot has a great article on using heat maps to determine optimal placement. That’s one way to take advantage of location on your website.

Another way to gain advantage is by marketing to your customers at the right place and the right time (see my post on that here), but it’s also important to take control of the playing field by being in the right location. My son is a lacrosse defenseman and being a leftie gives him the advantage of being able to stay in the middle of the field on defense and have his stick comfortably positioned to line up with a right-handed shooter coming toward him. What do you do to position your product/services so that they line up with your customer’s needs? It also gives him an advantage when he has the ball on offense because his body is lined up between the ball and the defender.

Testing your email campaigns is a great way to determine your customer’s needs in order to have them line up with your goals and objectives. Stephanie Miller and I will be discussing that topic at our Hands-on Session: Email Testing for Higher ROI during the MarketingProfs B2B Forum and I’ll share some of our tips and tricks online after the presentation for those who couldn’t attend.

I hope that you will share some of your tips and tricks on location, call to action, email, or any other relevant topic in the comments section below!